Shipping Policy
Shipping Policy
At Thivae, our products are shipped directly from international suppliers and certified logistics partners.
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Delivery time: The estimated delivery time is 10 to 30 business days, depending on the product and delivery region. This timeframe may vary due to external factors such as customs inspections, strikes, or weather conditions.
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Tracking: Once your order is processed, we will send you a tracking code so you can follow each stage of the delivery.
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Taxes and duties: In rare cases, customs duties may be charged by the Federal Revenue Service (or your local customs authority). These charges are the customer's responsibility.
Example: If you purchase a sustainable Thivae dress, you may receive it within 15 business days, but if customs hold the package for inspection, delivery may take up to 30 business days.