Return and Refund Policy
Return and Refund Policy
Your satisfaction is our priority.
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Request period: You have up to 7 calendar days after receiving the product to request a return or refund, in accordance with the Brazilian Consumer Protection Code.
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Product condition: Items must be unused, with the original tag, and in the original packaging.
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Defective products: If you receive a product with a manufacturing defect or damage, we will request photos or videos for verification. After review, we will send a replacement product or provide a full refund.
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Process: Customers must contact us via our official email, providing the order number and reason for the request.
Example: If you receive a bag with a broken zipper, simply send photos to our support team and we will arrange a replacement or refund.